"Sometimes designers perceive inclusive design as a limiting factor. We wanted to steer away from this view from the start by taking a design approach in all our activities – by actually designing inclusive design activities. This approach was intuitively recognised by the design teams as a valuable part of their design process, and felt much closer to them than public consultations where people say something about design results."
Raijmakers, B., van Dijk, G, Lee, Y. & Williams, S. W. (2009) Designing Empathic Conversations for Inclusive Design Facilitation. Presented at Include09, Royal College of Art, London, UK, 5-8 April 2009, 7 pages
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